Solutions are designed for people
Empathy is the capacity to understand or feel what another person is experiencing. This is how Wikipedia describes empathy.
What is empathy for me and how does it linking to IT?
Whatever I am building, I am building with the user in mind. Why does a person come to me? Why does he need me? How to make his life and work easier. How to identify true needs behind customer words?
By being an IT guy I do enjoy working with PC. I can enjoy how nice icons are constructed or how many RAM’s it has. However, not forgetting working with people and for people.