What Is Empathy In IT? A comprehensive guide to building empathy for your users

25 July 2019
Categories: Design thinking

Solutions are designed for people

Empathy is the capacity to understand or feel what another person is experiencing. This is how Wikipedia describes empathy.

What is empathy for me and how does it linking to IT?

Whatever I am building, I am building with the user in mind. Why does a person come to me? Why does he need me? How to make his life and work easier. How to identify true needs behind customer words?

By being an IT guy I do enjoy working with PC. I can enjoy how nice icons are constructed or how many RAM’s it has. However, not forgetting working with people and for people.

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Design Thinking models. The Double Diamond

2 July 2019
Categories: Design thinking

This article I am dedicating to observe the Design Thinking model developed by the Council of Industrial Design in 2005.

The Design Council, formerly the Council of Industrial Design, is a United Kingdom charity incorporated by Royal Charter. Its stated mission is “to champion great design that improves lives and makes things better”. It was instrumental in the promoting of the concept of inclusive design.

Every design specialism has a different approach and ways of working, but there are some commonalities to the creative process. At the Design Council, we like to illustrate this with our Double Diamond model, part of our Framework for Innovation.

designcouncil.org.uk
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Design Thinking models. IDEO

25 June 2019
Categories: Design thinking

In this post I will continue on different Design Thinking frameworks. This time I will observer Design Thinking model from IDEO.

What is IDEO?

IDEO is an international design and consulting firm founded in Palo Alto, California, in 1991. The company has locations in Cambridge (Massachusetts), Chicago, London, Munich, New York City, Palo Alto, San Francisco, Shanghai, and Tokyo.

IDEO believes that the key to figuring out what humans really want lies in doing two things:

  • Observing user behavior
  • Putting yourself in the situation of the end-user.
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Design Thinking models. Stanford d.school

15 June 2019
Categories: Design thinking

As I wrote in my last post, Design Thinking is methodology as a way to innovate and it has different models from different organizations and schools. First of all, I can not confirm that one framework is better than another. It matters how it is used and facilitated.

Some time ago, I had presented Design Thinking to my colleagues. The model of d.school was on my presentation. It is easy, lean and understandable to be used by everyone.

So, In this post will observe the five-stage Design Thinking model proposed by the Hasso-Plattner Institute of Design at Stanford (d.school)

5 steps design thinking model proposed by the Hasso-Plattner Institute of Design at Stanford (d.school)
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What is Design Thinking? Design Thinking definition.

7 June 2019
Categories: Design thinking

Want to know what is Design Thinking and why it so popular? Why it is used so widely? Let me explain and introduce it. Definition, history and popular models of DT.

When I heard about “Design Thinking” for the first time, I never thought that it might be somehow related to IT. Two words “design” and “thinking” did not fit together. But it was a long time ago. Today I can and want to share a bit of I know, collected and compiled.

“Design thinking is a human-centered approach to innovation that draws from the designer’s toolkit to integrate the needs of people, the possibilities of
technology, and the requirements for business success.”

Tim Brown
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